Mile End
Case Study

Insura

Modern insurance broker website with streamlined quote tunnel

Insura insurance broker website screenshot

Project Overview

Insura is a modern insurance broker website designed to streamline the quote request process for customers. The platform features an intuitive quote tunnel that guides users through a simple step-by-step process to request insurance quotes across various categories.

Client

Insurance Broker

Year

2023

Duration

3 months

Role

Web design & development

InsuranceWeb DesignQuote SystemNext.jsTailwind CSS

The Challenge

Our client, an insurance broker, faced several challenges in their digital presence and customer acquisition process:

  • Outdated website that didn't reflect their modern approach to insurance
  • Complex quote request process that led to high abandonment rates
  • Difficulty in capturing qualified leads from website visitors
  • Need for a mobile-friendly experience as more customers used smartphones

Our Solution

We developed Insura, a modern insurance broker website with several key features:

  • Clean, professional design that builds trust and credibility
  • Streamlined quote tunnel with step-by-step process
  • Mobile-first responsive design for all device types
  • Clear information architecture highlighting insurance offerings
  • Lead capture forms integrated with the client's CRM system

Development Process

Our approach to building Insura involved several key phases

1
Research & Strategy
We began with thorough research of the insurance industry and competitor analysis to inform our strategy.
  • Competitor analysis of insurance websites
  • User journey mapping for quote requests
  • Content strategy for insurance offerings
2
Design & Prototyping
We created a modern, professional design that builds trust and guides users through the quote process.
  • Brand-aligned visual design
  • Wireframing and prototyping
  • Mobile-first responsive design
  • Quote tunnel user flow optimization
3
Development & Testing
We built the website using modern web technologies and conducted thorough testing.
  • Next.js front-end development
  • Tailwind CSS for responsive styling
  • Form validation and submission handling
  • Cross-browser and device testing

Key Features

The standout features that make Insura an effective insurance broker website

Modern Design

Clean, professional design that builds trust and credibility with potential customers. The visual language communicates reliability and expertise in the insurance industry.

Quote Tunnel

Streamlined step-by-step quote request process that guides users through providing the necessary information while minimizing friction and abandonment.

Responsive Design

Mobile-first approach ensures the website works flawlessly across all devices, from smartphones to desktop computers, providing a consistent user experience.

Insurance Categories

Clear presentation of different insurance categories with detailed information about coverage options, helping users make informed decisions.

Form Validation

Real-time form validation provides immediate feedback to users, ensuring all required information is collected accurately before submission.

Performance

Optimized for speed with fast loading times, ensuring users don't abandon the site due to slow performance, especially on mobile devices.

Quote Tunnel Showcase

A closer look at the streamlined quote request process

Simplified User Journey

The quote tunnel was designed to simplify the process of requesting insurance quotes, breaking it down into manageable steps that guide users through providing the necessary information.

  • 1
    Select insurance category (auto, home, business, etc.)
  • 2
    Provide basic information about coverage needs
  • 3
    Enter personal contact details
  • 4
    Review and submit quote request
  • 5
    Receive confirmation and next steps
Insura quote tunnel interface

Results & Impact

The measurable outcomes and benefits of implementing Insura

45%
Increase in quote requests

The streamlined quote tunnel led to a significant increase in completed quote request submissions.

65%
Reduction in form abandonment

The simplified step-by-step process significantly reduced the number of users abandoning the quote request form.

30%
Increase in mobile conversions

The mobile-first design approach led to a significant improvement in conversion rates from mobile users.

"

"The new Insura website has transformed our lead generation process. The quote tunnel is intuitive for our customers and has significantly increased the number of quality leads we receive. The modern design also better reflects our brand and has improved our credibility in the market."

Michael Roberts

Marketing Director, Insura Insurance Brokers

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